Online check-in, even at two in the morning.
Guests arriving after the reception closed were met by a locked door. Now they check in online themselves at any hour, and the dashboard keeps reception in control.
- Client
- Hotel Aadam Wilhelmina
- Product
- Online check-in
- Industry
- Hotel
- Type
- Software
Hotel Aadam Wilhelmina
Hotel Aadam Wilhelmina, a boutique hotel in Amsterdam with many international guests.
A hotel that thrives on a warm welcome. Especially for guests arriving late after a long journey, that welcome had to be as good as during the day.
What stood in the way.
Many international guests arrived late in the evening, often after reception closed. This caused daily frustration: guests stood at a locked door, staff got called at night, and the check-in process was chaotic. It cost the hotel reviews and money in night-shift staff.
A tired guest at two in the morning wants no form and no phone number, but a door that opens. At the same time the hotel needed to know who was coming in, without someone at the desk all night.
What the software does.
A check-in that is simple for the guest and stays secure for the hotel.
Personal check-in link
A day before arrival every guest gets their own link to check in ahead.
Secure identification
Guests confirm who they are before they receive a key.
Temporary code
A personal room code, valid only for their own stay.
In their own language
The whole check-in in six languages, for the hotel’s international guests.
Live dashboard
Reception sees who is on the way, who is already in and where help is needed.
Paperless
No forms at the desk, and data stored neatly and by the rules.
Check-in without a desk.
Guests receive a personal check-in link 24 hours before arrival, complete secure identity verification and get a temporary room PIN. Reception has a live dashboard for overview and control. All in six languages, paperless and GDPR-compliant.
How a guest checks in now
- 1The day before The guest receives a personal link and checks in calmly from home.
- 2Confirmed After the identity check the room is ready and the code arrives.
- 3Arrival Even at two in the morning: door open, into the room, without waiting.
- 4Reception Sees the arrival in the dashboard and only steps in when needed.
What it delivered
- 0185% of late arrivals check themselves in
- 02−70% night-time workload for reception
- 03+0.4 stars on the Booking.com arrival rating
- 04Fewer staff needed on the night shift
How it went live.
From chaotic nights to arrivals that run by themselves.
- 1 Shadowing receptionHow a late arrival ran and where it faltered.
- 2 Setting up the guest journeyEvery step as short as possible, on the phone, in the guest’s language.
- 3 Setup and securityCheck-in, identification, codes and the dashboard set up for the hotel.
- 4 Trial with real guestsFirst alongside the existing process, with reception as a safety net.
- 5 After launchWe follow arrivals and improve the steps where guests hesitate.
See it in your own business.
Start with a short intake. Then we schedule a call to show the software with your services, team and way of working.
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